At AnetaWellnex, we prioritize customer satisfaction by offering reliable and timely delivery of all your orders. Please take a moment to review our detailed shopping policy to understand the various aspects of our order process, delivery, and customer support.
1. Order Processing
- Order Confirmation: Once you place an order with AnetaWellnex, you will receive an email confirmation with your order details, including the items purchased, total cost, and expected delivery timeline.
- Order Changes: If you wish to modify or cancel your order, please contact our customer service within 24 hours of placing your order. We will do our best to accommodate your request if the order has not yet been shipped
2. Delivery Timeline
- Standard Delivery Time: We aim to deliver all items within 7 business days from the date of your order. However, in rare cases, such as unforeseen shipping delays or stock shortages, delivery might take longer. You will be promptly notified of any potential delays.
- Delivery Locations: We deliver nationwide, covering all major cities and towns. For remote or rural areas, delivery may take additional time.
- Same-Day Shipping: Orders placed before 2:00 PM (local time) on business days may qualify for same-day shipping, subject to product availability.
3. Shipping and Handling
- Shipping Charges: Shipping costs vary depending on your location and the total weight of your order. All shipping costs will be clearly displayed at checkout before you finalize your purchase.
- Free Shipping: We offer free shipping on orders above a certain amount. Check our website for ongoing promotions and free shipping thresholds.
- Handling Time: Orders are processed within 24-48 hours, excluding weekends and holidays.
4. Tracking Your Order
- Tracking Information: Once your order has been shipped, we will send you a shipping confirmation email containing a tracking number. You can use this number to track your package on our delivery partner’s website.
- Delivery Partner: We partner with trusted courier services to ensure reliable and timely delivery of your order.
5. Delivery Issues
- Missed Deliveries: If you are not available at the time of delivery, our courier will leave a notification with instructions on how to reschedule the delivery or collect your package.
- Delivery Delays: In case of any delays, you will be notified via email or phone. Delays may occur due to weather conditions, courier issues, or during high-traffic shopping seasons.
- Lost or Stolen Packages: If your package is lost or stolen, please contact our customer service team immediately. We will work with the courier to resolve the issue and, if necessary, arrange for a replacement.
6. Returns and Exchanges
- Return Policy: If you are not satisfied with your purchase, you may return the item within 7 days of delivery, provided that it is in its original condition, unused, and in the original packaging. Please review our Returns Policy for detailed instructions.
- Exchanges: In case of defective or damaged products, we offer exchanges free of charge. Contact our support team with the issue, and we will provide instructions for returning the product and receiving a replacement.
7. Customer Support
- Contact Us: If you have any questions regarding your order, delivery, or the shopping process, feel free to reach out to our customer support team via email at info@anetawellnex.com.
- Hours of Operation: Our support team is available from 9:00 AM to 7:00 PM, Monday to Saturday (excluding holidays). We aim to respond to all inquiries within 24 hours
Thank you for choosing AnetaWellnex. We value your trust and aim to provide the best shopping experience for all our customers.
